01. Bangladesh Police is an organization providing services to the people.

02. Every citizen of every police station of the country irrespective of race, religion, caste and political / social / economic class has the opportunity to get equal legal rights.

03. The service will be provided to the person who comes first to the help seekers who come to the police station.

04. The police will show respect and address all the persons seeking help in the police station.

05. The duty officer will provide all possible assistance to the person who has come to the police station to make a GD and the second copy of the application along with the GD number, date and the signature and seal of the concerned officer should be given to the applicant. Action will be taken as soon as possible regarding the stated GD and the applicant will be informed in full.

06. The oral / written statement of the person who has come to the police station to file a case will be recorded by the officer in charge and the person who has come will be informed of the case number, date and section and the name and title of the investigating officer. The Investigating Officer shall maintain regular contact with the complainant to inform him of the progress of the investigation and to inform him in writing of the results when the investigation is completed.

07. If the officer in charge of the case / duty officer of the police station expresses inability to enter the case of any person who has come to file a case at the police station, then he should apply according to the following rules rather than remedy the matter-

A) Apply to the Assistant Commissioner of Police (Zone / District) Assistant Superintendent of Police (Circle) in the metropolitan area.

B) If he does not take action on the matter, the person will apply to the Deputy Commissioner of Police / District Superintendent of Police.

C) Then if he also does not take any action regarding the said person then the said person will apply to the concerned Commissioner of Police / DIG.

D) If any of them do not take any action in this regard, they will apply to the Inspector General of Police for remedy.

08. The injured victim will be provided overall assistance from the police station and the police station will collect all the medical certificates in this regard.

09. The provisions of the Children's Act, 1974 regarding child / juvenile offenders should be followed and they should be ensured that they do not come in contact with adult offenders in any way. For this, juvenile detention centers will be set up in all police stations of the country.

10. Ensure overall security of female accused / victim through female police as much as possible.

11. One-stop delivery service has been introduced in some police stations of the country. One Stop Delivery Service Center will be introduced in all police stations of the country in phases.

12. Victim Support Units will be introduced in all the police stations of the country in phases for the overall cooperation of the injured / mentally disturbed victims.

13. The report will be sent to the concerned unit from the police station after completing the investigation within 3 (three) days of receipt of all inquiries regarding passport / verification / firearms license etc.

14. If there is no legal assistance from the police station or if there is a complaint against a police officer, a complaint can be lodged with the higher authority.